Refund policy

Furvia Return & Refund Policy

Oct 4, 2026 · 

If you're not happy with your Furvia™ Pet Hair Removal Glove, contact us within 60 days of delivery and we'll make it right with a replacement or a full refund. This guarantee is in addition to your rights under consumer law, which nothing in this policy limits.

This policy applies to orders placed at [STORE WEBSITE] and is provided by [BUSINESS NAME] ("Furvia", "we", "us").

60-day money-back guarantee

You have 60 days from the date your order is delivered to ask for a refund or replacement, for any reason.

  • The guarantee covers every Furvia™ product bought from our store, including bundles and sale items.
  • You're welcome to use the glove during this time. We don't expect it back unused.
  • Requests made more than 60 days after delivery fall outside this guarantee. Your consumer law rights still apply after that (see "Your rights under consumer law").
  • For bundles, you can request a refund for the whole bundle or for individual gloves within it. A partial bundle refund is calculated at the per-glove price you paid.

How to request a return or refund

Please contact us before sending anything back. Items returned without a request may be delayed or can't be matched to your order.

  1. Email [SUPPORT EMAIL] with the subject "Return – [your order number]".
  2. Include your order number, the email address used at checkout, and a short note on what went wrong.
  3. If the item is damaged, faulty or incorrect, attach a photo or short video showing the problem.
  4. We'll reply within 2 business days with next steps. In many cases we can approve your refund or replacement without you needing to send the item back.

Sending an item back

If we ask you to return the item, we'll email you the return address and instructions. Please don't use the address on your parcel's packaging, as it may not be our returns address.

  • Pack the item securely and include your order number inside the parcel.
  • Use a tracked shipping service and keep your receipt and tracking number until your refund is processed.
  • Change of mind: you pay the cost of return shipping.
  • Damaged, faulty or incorrect items: we cover the cost of return shipping, or we won't ask you to send the item back at all.
  • The item doesn't need to be unused or in its original packaging, but it should be clean and complete (all gloves in a bundle you're returning).

Damaged, faulty or incorrect items

If your order arrives damaged, develops a fault, or isn't what you ordered, let us know with a photo or short video. We'll send a free replacement or give you a full refund, including any shipping you paid, whichever you prefer.

Please tell us within 7 days of delivery if your parcel arrives damaged or with the wrong item, so we can raise it with our carrier quickly. Faults that appear later are still covered under the 60-day guarantee and your consumer law rights.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. If we've asked you to return the item, we approve the refund once it arrives and we've checked it.

  • We'll email you when your refund has been issued.
  • Your bank or card provider may take a further 3–10 business days to show the funds in your account.
  • Shipping on every order is free, so there are no shipping fees to deduct from your refund.
  • If you paid in a currency other than [STORE CURRENCY], the amount you receive can differ slightly because of exchange rates set by your bank.
  • If your refund hasn't arrived after 10 business days, check with your bank first, then email us and we'll help trace it.

Exchanges and replacements

We replace damaged, faulty or incorrect items free of charge, including shipping. A replacement ships within 3 business days of approval, and we'll send you the new tracking number.

To change your bundle size (for example from 1 glove to 2), place a new order and request a refund for the original under this policy.

Lost or delayed orders

Orders typically arrive within [10–18 business days] of dispatch. If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 business days of dispatch, contact us and we'll investigate with the carrier.

  • If the carrier confirms the parcel is lost, we'll send a free replacement or give you a full refund, your choice.
  • If tracking shows your parcel as delivered but you haven't received it, check with neighbours and your local post office, then contact us within 7 days of the delivery date so we can lodge a claim with the carrier.
  • Please check your shipping address at checkout. If an order is returned to us because of an incorrect address, we'll reship it once you confirm the correct address, or refund the order if you prefer.

Cancelling an order

You can cancel for a full refund any time before your order is dispatched. Email us your order number as soon as possible; orders usually dispatch within [1–3 business days].

Once an order has been dispatched it can't be cancelled, but it's still covered by the 60-day money-back guarantee once it arrives.

Your rights under consumer law

Our 60-day guarantee is in addition to, and doesn't replace or limit, the rights you have under the consumer laws of your country.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand: Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Other countries: Where local law gives you rights that go further than this policy, those rights apply.

Contact us

For any return, refund or order question, email [SUPPORT EMAIL]. We reply within 2 business days, Monday to Friday.

[BUSINESS NAME] [BUSINESS ADDRESS] [BUSINESS NUMBER, e.g. NZBN or ABN]

Before publishing: replace every [BRACKETED] placeholder, confirm your real shipping and dispatch times with your supplier, then delete this note. In Shopify, paste the policy into Settings → Policies → Return and refund policy.